We're here to help.
Here are our most frequently asked questions
If you did not find the answers you are looking for, feel free to contact us by submitting ticket.
Add Profile24/7 Online Support
We're here to help whenever you need us.
Do not hesitate to contact us by submitting a ticket. We respond to tickets within 1-3 days based on first received first serve. To submit a ticket click on support at the bottom of the page.
98643
Questions Answered
64234
Happy Customers
127
Expert Employees
21
Awards Won
Common FAQ
Contact us if you need any more help.
The payment processor you choose during your subscription will send your receipt to your email address that is associated with your BestruLove account so ensure that your email address is valid. Always check your inbox and spam folder to ensure you receive your emails.
No, we do not offer discounts unless we are running promotions because our memberships are very affordable compared to other dating sites.
No, we do not offer a free trial as we do not want scammers to join our website. All users are required to have paid membership in order to create an account. This protocol is to prevent users from creating fake profiles, duplicate profiles
To reset your account password follow this steps:
1. Go to login page
2, Click on lost password
3. Enter your username or email address and click on continue button
4. Click on the link that we sent to your email
5. Enter your new desired password and click on submit
Yes, you can cancel your subscription or membership at any time but bear in mind that already paid subscription or membership can not be refunded so ensure to cancel your subscription or membership before your next payment due date to avoid further charge.
We accept credit cards, debit cards, Paypal
Yes, all payment processes on our website and our payment processor’s website are 100% secure. We do not store any payment information in our database
1. Your photo must be real photo of you
2, Your photo must not be a group photo if your profile is just for you only
3. Your photo must not be blurry
4. Your photo must not be a naked photo
5. Your photo must not be a baby photo, animal photo or another person’s photo
6. Your photo must not be a distant photo, face covered photo, eyes blind photo
1, Your profile must not contain email address, phone number, website, home address or any contact information
2. Your profile must not be fake or created for purpose of adverting on our site
3. Your profile must not contain any abusive words
4. We do not allow profile duplication
Ensure to follow the above profile requirement as your membership fees will not be refunded if you fail to follow the profile rules and your profile will be denied.
No, our subscription and membership fees are non refundable
Highly Recommended Companies
We write rarely, but only the best content.
